Return & Exchanges

RETURNS & EXCHANGES

Unfortunately, we do not offer refunds.  

Eligible returns are for an exchange or store credit only!

We have a 30-day Return Policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item MUST be in the same condition that you received it, unworn or unused, unwashed, with hang tags and string still attached, and in its original packaging. Your item will be inspected upon return.  You will also need the receipt or proof of purchase. If any hang tags or labels have been removed, your product will not be accepted.

To start a return, you can use our RETURN CENTER by clicking the link below: https://www.sapphireandemerald.com/tools/returncenter 

If you meet the requirements herein, please start the return process in the Return Center.  We will be notified and you will receive communications from us, every step of the way!  We highly suggest tracking and insuring the package. Items sent back to us without first requesting a return will not be accepted.

  • Returns are for store credit only! No refunds will be issued. 
  • Items marked FINAL SALE may not be returned, refunded or exchanged. 
  • All returns/exchanges must be done within 30 days of order receipt. 
  • Items must be unwashed, unworn, and with original tags still attached. If items appear worn, have makeup or other stains, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense. 
  • Swimwear is not eligible for a return. 

Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at sales@sapphireandemerald.com. 

Our physical address is:
Sapphire & Emerald 
The Danqui Company, LLC
5050 Poplar Ave., Ste. 1710
Memphis, Tennessee 38157


DAMAGES & ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!

  • Damages must be reported within three (3) days of receiving merchandise. Please contact sales@sapphireandemerald.com for assistance. 

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like intimates, swimwear or lingerie. 

  • Sale items, Jewelry, Intimates, Swimwear, Bras, Camisoles, Slips, Socks. 
  • Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item. 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

CONTACT US

If you have any questions about our returns and exchanges policy, please contact us at sales@sapphireandemerald.com.